Zoom receives backlash for emotion-detecting AI
Zoom has caused a stir following reports that it’s developing an AI system for detecting emotions.
The system, first reported by Protocol, claims to scan users’ faces and their speech to determine their emotions.
Zoom detailed the system more in a blog post last month. The company says ‘Zoom IQ’ will be particularly useful for helping salespeople improve their pitches based on the emotions of call participants.
Naturally, the system is seen as rather...