The panel webinar focusses on the transformative role of generative AI in the customer experience landscape. Industry experts, thought leaders and CX professionals explore the potential of this groundbreaking technology and its impact on customer interaction and discuss the fundamental shift occurring in customer experience strategies due to the integration of generative AI.
The experts speak about the power of generative AI in enhancing customer interactions across various touchpoints and how this technology is revolutionizing how businesses engage with their customers by creating personalized, interactive, and immersive experiences.
Discover how generative AI’s ability to understand customer preferences, anticipate needs, and provide tailored solutions is reshaping the customer journey and driving customer satisfaction.
Watch the on-demand webinar.
This webinar explores:
- How generative AI transforms customer experience.
- Integrating generative AI to improve customer experience strategies
- How generative AI enhances customer interactions.
- How generative AI revolutionizes customer engagement.
- The potential of generative AI in customer experience
Speakers:
- Charlotte Tsou, Head of Marketing Analytics & Insights, Prudential Finance
- Rennet Premnath, Director, Experience Analytics & Chair of Enterprise Analytics, TruStage
- Deepti Kalra, Head of Insurance Analytics Solutions, EXL
- Shashank Verma, Head of Customer Experience – Digital, EXL
- Moderator: Matthew Paris, VP & Head of Sales Engineering, EXL
Watch recording on-demand:
