Webinar – Unleashing the Power of Data and AI in Customer Experience Management (CXM)

Event Information

Start: 18 June 2024 10:00 am
End: 18 June 2024 10:45 am
Virtual webinar

About the webinar

Today’s competitive landscape, Customer Experience (CX) is a key market differentiator. Despite economic uncertainty, companies are adopting digital Customer Experience Management (CXM) to gain a competitive edge and enhance customer retention.

Join us for a webinar based on Everest Group’s survey of organizations with revenues over $500 million. Learn how these companies use Data and Analytics (D&A) and AI to drive CX transformation, leveraging technologies like automation, agent assist tools, and AI bots.

Key takeaways:

  • The role of D&A in reshaping CX operations
  • Latest trends in CX D&A and AI technology adoption
  • Achieving business goals with CX D&A
  • Effective models for implementing CX D&A and AI services
  • Overcoming common challenges to maximize CX D&A benefits

Harness the expertise from:

  • Aishwarya Barjatya, Practice Director, Everest Group
  • Shirley Hung, Partner, Everest Group
  • Shashank Verma, Head of CX Transformation, EXL

Event Information

Start: 18 June 2024 10:00 am
End: 18 June 2024 10:45 am
Virtual webinar

About the webinar

Today’s competitive landscape, Customer Experience (CX) is a key market differentiator. Despite economic uncertainty, companies are adopting digital Customer Experience Management (CXM) to gain a competitive edge and enhance customer retention.

Join us for a webinar based on Everest Group’s survey of organizations with revenues over $500 million. Learn how these companies use Data and Analytics (D&A) and AI to drive CX transformation, leveraging technologies like automation, agent assist tools, and AI bots.

Key takeaways:

  • The role of D&A in reshaping CX operations
  • Latest trends in CX D&A and AI technology adoption
  • Achieving business goals with CX D&A
  • Effective models for implementing CX D&A and AI services
  • Overcoming common challenges to maximize CX D&A benefits

Harness the expertise from:

  • Aishwarya Barjatya, Practice Director, Everest Group
  • Shirley Hung, Partner, Everest Group
  • Shashank Verma, Head of CX Transformation, EXL