AI start-up CEO encourages fellow founders to make culture their secret ingredient

The co-founder of a fast-growing conversational AI start-up attributes its ongoing success to the commitment to building a diverse and trusting company culture almost as much as to the quality of the technology it is offering.

Andrei Papancea is CEO of conversational AI specialist NLX, which has expanded from five to 25 staff in a little over a year. The small team is geographically spread across the world, from New York to Seattle to Queensland, and Berlin, and speaks 19...