IRS expands voice bot options for faster service

A close up of a microphone.

The US Internal Revenue Service has unveiled expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait times.

"This is part of a wider effort at the IRS to help improve the experience of taxpayers," said IRS commissioner Chuck Rettig. "We continue to look for ways to better assist taxpayers, and that includes helping people avoid waiting on hold or having to make a second phone call to get what...

HCL Technologies DRYiCE launches full-stack AIOps and observability solution

HCL Technologies DRYiCE has launched DRYiCE IntelliOps (IntelliOps), a solution addressing the full-stack AIOps and business flow observability needs of an enterprise.

Enterprises today have invested heavily in complex solutions for digital initiatives to modernise their technology landscape while trying to support user expectations for continuously available digital services, but a few challenges impede their progress. The most pertinent is the siloed implementation of AI and...

Google places engineer on leave after claim LaMDA is ‘sentient’

Google has placed one of its engineers on leave after claiming the company’s LaMDA chatbot is “sentient”.

The engineer in question, Blake Lemoine, is part of Google’s Responsible AI division. In a Washington Post article posted over the weekend, Lemoine said that he believes LaMDA has achieved sentience.

Here’s an excerpt from one conversation between Lemoine and LaMDA:

Lemoine: So let's start with the basics. Do you...

Google employs ML to make Chrome more secure and enjoyable

Google has explained how machine learning is helping to make Chrome more secure and enjoyable.

Starting with security, Google says that its latest machine learning (ML) model has enabled Chrome to detect over twice as many phishing attacks and malicious sites.

The new on-device machine learning model was rolled out in March. Since its rollout, Google claims that Chrome has detected 2.5x more threats.

Beyond security, Google is also preparing to use machine...

Axon’s AI ethics board resign after TASER drone announcement

The majority of Axon’s AI ethics board have resigned after the company announced that it’s developing taser-equipped drones.

In response to yet another shooting in a US school, Axon founder and CEO Rick Smith began thinking about how the company could help put a stop to the all too regular occurrence.

The shooting kicked off the usual debate over whether stricter gun laws are needed. Unfortunately, we all know nothing is likely to really change and we’ll be back to...

IBM’s AI-powered Mayflower ship crosses the Atlantic

A groundbreaking AI-powered ship designed by IBM has successfully crossed the Atlantic, albeit not quite as planned.

The Mayflower – named after the ship which carried Pilgrims from Plymouth, UK to Massachusetts, US in 1620 – is a 50-foot crewless vessel that relies on AI and edge computing to navigate the often harsh and unpredictable oceans.

https://www.youtube.com/watch?v=wpEM9oMBJuA

IBM’s Mayflower has been attempting to autonomously complete the voyage...

How sports clubs achieve a slam dunk in loyalty with data

The way we watch, engage, and interact with our favourite sports clubs is undergoing a seismic shift. Recent UK research suggests that data will now have a more important role in fan engagement than ever before. In this article, we take a closer look at what this means for sports clubs serious about future-proofing their strategy to attract and retain loyal fans.

Matchday may be the ‘pinnacle’ for sports fans, but for sports clubs, the real battleground is that period between...

Gary Marcus criticises Elon Musk’s AGI prediction

Gary Marcus has criticised a prediction by Elon Musk that AGI (Artificial General Intelligence) will be achieved by 2029 and challenged him to a $100,000 bet.

Marcus founded RobustAI and Geometric Intelligence (acquired by Uber), is the Professor Emeritus of Psychology and Neural Science at NYU, and authored Rebooting.AI. His views on AGI are worth listening to.

AGI is the kind of artificial intelligence depicted in movies like Space Odyssey (‘HAL’) and Iron Man...

Google no longer accepts deepfake projects on Colab

Google has added “creating deepfakes” to its list of projects that are banned from its Colab service.

Colab is a product from Google Research that enables AI researchers, data scientists, or students to write and execute Python in their browsers.

With little fanfare, Google added deepfakes to its list of banned projects.

Deepfakes use generative neural network architectures – such as autoencoders or generative adversarial networks (GANs) – to manipulate...

AI start-up CEO encourages fellow founders to make culture their secret ingredient

The co-founder of a fast-growing conversational AI start-up attributes its ongoing success to the commitment to building a diverse and trusting company culture almost as much as to the quality of the technology it is offering.

Andrei Papancea is CEO of conversational AI specialist NLX, which has expanded from five to 25 staff in a little over a year. The small team is geographically spread across the world, from New York to Seattle to Queensland, and Berlin, and speaks 19...